ICS Forms Library Frequently Asked Questions (FAQ)

We have compiled a list of our most frequently asked questions below.  Click in the question and it will take you right to the answer.


Usage and Operation


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And without further ado, the answers to your most frequent questions.

What Format Should I Use?

Well that depends on a number of factors including preference, software availability, and method of use.

  • Word Version – The Microsoft Word version is designed in a “table format” meaning it is easy to use both as a printed copy with a pen or when typing it up on the computer.
  • PDF Version – Great for when needing a copy that can be printed and filled out by hand with minimal software requirements.  Easiest to access on mobile devices for sharing or as a reference.

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Why Can’t I Edit the File in Microsoft Word?

All our files are unlocked for you to use as needed.  However, Microsoft automatically restricts editing of all files downloaded from the web to your computer when they are first opened.  This is known as “Protected View”. If you are unable to edit the file, look for a yellow ribbon across top of the document in Microsoft Word, just below the Office ribbon that says “Protected View”.  In the yellow ribbon, click the button that says “Enable Editing” and you should be good to go.

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When I opened the document in Microsoft Word, it looks like the formatting is all messed up.

Microsoft Word as a feature known as “Reading View”.  By default, many documents opened from the web are opened in this view.  There are two options to fix this issue:

  • To stop this feature permanently, you can turn off the “Reading View” by following the procedure provided here (https://www.nextofwindows.com/word-2013-quick-tip-how-to-disable-read-mode-as-default-view).
  • For a quick fix, you can simply change the view by clicking the icon in the bottom right of the Microsoft Word window (near the zooming bar) that looks like a single piece of paper.  This wil change you from Reading View to the Print Layout view that most users are familiar with.

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